Pearcemayfield (operator of pearcemayfield.com and pearcemayfield.in) is dedicated to providing you with excellent customer service. If you have any suggestions or comments please email us

Back orders

If your item is not currently in stock, we will contact you immediately to advise you on how long you are likely to have to wait for it to be available. You will always be emailed with the option to cancel your order.

Tax charges

VAT at the the current rate has already been included in all of our prices.

Credit card security

Digital signatures are used throughout the system in order to ensure that transactions arriving at a gateway are from an identifiable merchant, and that any information passed back to the merchant is from a SAGEPAY gateway.

Each signature uniquely identifies its source. Gateways also communicate with each other and with the control system using such digital signatures. In the event that a merchant's digital signature becomes a security risk (e.g. if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the system.

SAGEPAY is the official Certification Authority (root CA) for these signatures.

Encryption

All communications within the system are strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. SAGEPAY encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol.

Mittance terms

If we are unable to fulfil your order we will ensure you receive a full refund. Backordered items are not charged until they are posted.

Terms & Conditions For In House Course Bookings

Examinations Policy

pearcemayfield will make every reasonable effort to prepare candidates for the examinations by means of its courses. However, pearcemayfield reserves the right to exclude a candidate from any pearcemayfield invigliated examination, should pearcemayfield or its representatives leading the course or invigilating the examinations judge that the candidate is insufficiently prepared for the examinations. Unless pearcemayfield incurs registration costs from the examining body, pearcemayfield will not charge clients those examination fees for papers from which it has withdrawn a candidate.

pearcemayfield will make every reasonable effort to offer previous excluded candidates further opportunities to prepare for and take the examinations

In-House Booking Cancellation

"Cancellation" is postponing or the outright cancellation by a Client of a confirmed reservation ("booking") for a pearcemayfield consultant or training consultant.

Once a client has confirmed a particular date with pearcemayfield, then if the client cancels or postpones that booking, pearcemayfield reserves the right to charge for the cancellation and for loss of fees. The following cancellation charges will apply:

- More than 15 working days prior to the booking - no charge
- 15 to 11 working days prior to the booking - 50% cancellation charge
- 10 to 6 working days prior to the booking - 75% cancellation charge
- 5 or less working days prior to the booking - 100% cancellation charge

Cancellation charges to clients will include the per diem consultant's fee plus the full amount of any third party cancellation charges such as for accommodation and travel where these have been incurred or are likely to be incurred by pearcemayfield.

In the event that pearcemayfield are unable to deliver a course previously agreed and confirmed in writing, the course will be re-arranged to be delivered on an agreed new date(s) and a 50% discount of Delivery Fees will be given.

Payment Terms

Payment is required prior to the event, unless otherwise agreed beforehand, by either credit card or Purchase Order. Invoices must be paid within 14 days of invoice date.

Amendments

We reserve the right for reasons of illness of the trainer or other causes beyond our control to cancel the course whereupon the client will be offered the alternative of another mutually convenient date or the refund of the course fee in full but we will not be liable for any loss of expense of the client arising out of such a cancellation.

Terms & Conditions of Public Course Booking

Registration

Provisional telephone bookings must be confirmed by fax or in writing. Course fees are per individual. Unless credit terms have been agreed with us in advance, we will only send your course confirmation, joining instructions and any materials on receipt of payment.

Payment terms

Payment is required prior to the event by either credit card or, where agreed, by Purchase Order.  Invoices must be paid within 28 days of invoice date.
For booking requests less than 3 working days before a course, please call 01235 227 252 to enquire.

Your cooperation in paying promptly is requested and your attention drawn to our credit terms which requirement within thirty days from the date of the invoice. Payment after this period is subject to interest at 4% over the base rate of the Bank of England on a daily basis for the period between the due date and the date that payment is received.

Cancellation

"Cancellation" is the postponing or the outright cancellation by a client of a reservation on a public Pearce Mayfield Associates Limited ('pearcemayfield') course. 
If you need to cancel your booking you must let us know, in writing. pearcemayfield reserves the right to charge for cancellation and for loss of fees. The following charges apply:

- More than 15 days prior to the course – no charge
- 11-15 days prior to the course – 50%
- 10-6 days or less – 75%
- 5 days or less – full fee 

Cancellation charges to clients will include course fees and the full amount of any third party cancellation charges such as accommodation and examination registration where these have been incurred or are likely to be incurred by Pearce Mayfield.

Transfers

If you wish to transfer to another event your request must be received in writing at least 14 days before the event. Transfers will only be accepted if the booking has been paid for, however, if you haven't you will need to settle the invoice before we make the transfer. (Transfers must be within twelve months of the original event booked.) We make no administrative charge for this service and we allow you up to two transfers if necessary.

Amendments

We reserve the right for reasons of illness of the trainer or other cause beyond our control to cancel the course whereupon the client will be offered the alternative of another mutually convenient date or the refund of the course fee in full but we will not be liable for any loss or expense of the client arising out of such a cancellation. In addition, we reserve the right to change the venue, course content, and/or trainer without prior notice.

Examinations Policy

pearcemayfield will make every reasonable effort to prepare candidates for the examinations by means of its courses. However, pearcemayfield reserves the right to exclude a candidate from any pearcemayfield invigilated examination, should pearcemayfield or its representatives leading the course or invigilating the examinations judge that the candidate is insufficiently prepared for the examinations. Unless pearcemayfield incurs registration costs from the examining body, pearcemayfield will not charge clients those examination fees for papers from which it has withdrawn a candidate.

pearcemayfield will make every reasonable effort to offer previously excluded candidates further opportunities to prepare for and take the examinations.

Special Conditions

No liability will be accepted by our Company for any loss or damage to personal property while attending public courses.